Please note, during the holiday period dispatch time may take up to 72 hours due to increased volumes.
Delivery Within Australia:
Our primary delivery partner is Australia Post. Other partners we use may include Toll or Aramex. In the event where your order has more than one product, it may be fulfilled by one of our delivery partners and arrive separately. You will be notified once the items have left our warehouse.
Expected Delivery Times:
Please note that expected delivery times are estimated and do not consider any delays in delivery.
NSW, ACT, VIC, QLD: 1-5 Business days from dispatch.
TAS, SA, NT, WA: 3-6 Business days from dispatch.
NSW, ACT, VIC, QLD: 1-2 Business days from dispatch.
TAS, SA, NT, WA: 1-3 Business days from dispatch.
If there are any issues with your order, or the delivery associated with the products you've ordered, we will be in contact with you as quick as we can. Please ensure your address is correct as it may be difficult for us to change it once your order has been processed.
All orders are usually processed in 24-48 hours from payment*
*excluding weekends and public holidays. During high demand periods such as sales and promotional periods, there may be a slight delay in dispatch and delivery.
As we are based in Sydney, NSW, to remain Covid safe we have reduced the amount of people working both in our office and warehouse. During this lockdown period, we are receiving a higher volume of orders than normal. As such, we may experience a slight delay in processing your order.
To keep any possible delay to an absolute minimum, we have introduced longer office and warehouse operating hours, along with delivery shifts, to ensure orders continue to be processed as close to 24-48 business hours as possible.
If any delay does occur, we will notify you by email within the standard order processing times.
Please note, Australia Post has temporarily made the 'Next Business Day' guarantee unavailable due to COVID-19 restrictions. Express Post still takes priority and is still being delivered within the 3 business day estimate.
We sincerely appreciate your patience and understanding during this time in assisting us to keep our team safe.